Ordering and Shipping

Birch’s Danish Porcelain Online, LLC Ordering, Payment, Shipping, Return, and Privacy Policy
We accept all Major Credit Cards: 417-624-1798 in Missouri or Toll Free 866-228-9374

OFFICE HOURS

Danish Porcelain Online is an Internet business. Hours are 9:00am to 5:00pm Central Standard Time. We are open Monday through Friday. The office is closed Saturday, Sunday, and major holidays.

ORDERING

We do not offer a shopping cart on our websites. To place an order, contact our office by phone, fax, or email. Confirmation of availability and price must be made since our inventory is constantly changing. Prices are subject to change at any time. If you would like to purchase an item that is not currently in stock and we purchase it from the factory for you, the sale is FINAL and, unfortunately, no returns can be made.

Toll free: 866-228-9374
International: 001-417-624-1798
Local: 417-624-1798
Fax: 417-624-2024
Email: sales@danishporcelain.com

SHIPPING

The shipping and handling charge is $8.00 for one plate/collectible item and $2 for each additional plate/collectible item. Items are shipped priority mail. Dinnerware shipping/handling charges will vary according to the size of the order with a minimum charge of $15. Express shipping is available for an additional charge. International shipping costs vary by country and size of order. We ship one or two days per week, days will vary accordingly.

DPO RETURN POLICY

Minor manufacturing defects: If for any reason you are dissatisfied with the quality of your purchased item, it is your responsibility as the purchaser to contact Danish Porcelain Online within 1-2 days of receiving your shipment. At that time, we will provide further instructions as to the handling of each individual case. Under NO circumstances should you return an item without first speaking to us. Under usual circumstances, a replacement will be sent if currently available in stock, once the purchased item is returned to our office. However, if we do not have a replacement in stock, a refund will be issued upon receipt of the returned item. A 15% RESTOCKING FEE may be applied to returned items.

BROKEN DURING SHIPPING

In the event an item is broken during shipping, contact our office within 1-2 days of receiving your shipment. UNDER NO CIRCUMSTANCES should you return a broken item to our office without first speaking to us. Never return the item through any shipment service provider other than the United States Postal Service. Doing so will render the postal insurance null and void. A replacement will be sent if currently available in stock, once the insurance claim is initiated by you, the customer, with the United States Postal Service.

ITEM INCORRECTLY PRICED

Human error does occur and we reserve the right to not sell an item for the wrongfully listed price. We will, however, research the correct price and give you the option to follow through with the purchase.

DPO PRIVACY POLICY

We do NOT collect information from any visitors to this website.

Contact Numbers